Shipping policy

Order processing
We process orders as quickly as possible. Processing times may vary depending on the product and fulfillment location (Iceland-based stock vs. international supplier/dropshipping). The estimated dispatch time is shown on the product page or in your order confirmation.

Shipping methods
We offer delivery within Iceland via reliable local carriers and pickup networks (such as home delivery, pickup points, parcel lockers, or post office pickup). Available options and estimated delivery times are shown at checkout.

For international fulfillment (dropshipping), orders may be shipped with international courier services and handed over to local delivery partners in Iceland.

Estimated delivery times
Delivery times are estimates and start from the dispatch date. Delivery may take longer during peak seasons, adverse weather, or due to carrier delays. If you need your order by a specific date, please contact us before placing the order.

Shipping rates & Free Shipping
Shipping costs are calculated at checkout based on destination, size/weight, and the selected delivery method.
We offer Free Shipping on Iceland orders over 16,000 ISK (after discounts and before taxes, unless stated otherwise).
Orders below 16,000 ISK will be charged the standard shipping rate shown at checkout.

Tracking
If tracking is available for your shipment, you will receive a tracking number by email once your order has been dispatched.

Customs, VAT & import fees (for international shipments)
If your order ships from outside Iceland, you may be charged import VAT, customs duties, or handling/processing fees upon arrival. These fees are the customer’s responsibility.

Address changes
Please ensure your shipping address is correct. Address changes may be possible only before the order is dispatched. Contact us immediately if you need to update your details.

Undeliverable / uncollected parcels
If a parcel is returned to us due to an incorrect address or failure to collect it within the carrier’s holding period, we can reship it at the customer’s expense or refund the order minus shipping/return costs.

Damaged or lost parcels
If your order arrives damaged or appears lost in transit, please contact us within a reasonable time and include photos (for damage). We will assist you in resolving the issue with the carrier.

Contact
Questions about shipping can be sent to: info@spirituality.is